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Position details Call Center Workforce Management (WFM) Intraday Manager reviews, plans and reports on the contact volume of call, email and chat activities for a multi-site contact center. The position is responsible for creation of forecasts, schedules, and reports which support the center in its goal to meet call volume demands and performance goals. On a regular and continuous basis, this r...
*Store Management * Are you a born leader with a highly developed sense of taste? We?re looking for bright, organized, personable professionals with a knack for leadership in the quick service restaurant industry. PURPOSE : Management shall be known to conduct business in accordance with the highest standards, morals, and ethics. We shall be known as mentors and leaders by personal example. We ...
Responsibilities: Responsible for managing a portfolio of projects for new mid-size clients Responsible for project planning, scope, defining milestones and delivery dates, including internal and external status reporting Conducts system demonstrations Works with client to configure account structure and user permissions Provides training to client Gathers billing qualifications to ensure prope...
Responsibilities: * Responsible for team s adherence to time service, quality and production goal qualifications; provide leadership to teammates in meeting these SLAs. Collect and compile data using daily/monthly operational reports and spreadsheets * Review and approve client specific guidelines to ensure compliance with department s procedures * Follows policies and procedures and works with...